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Oracle Utilities Customer Care & Billing Release 2.4.0
3.4.3.1 Process Miscellaneous Customer Requests
Brief Description
Actors/Roles
Business Process Diagrams
Process Miscellaneous Customer Requests Process Model - Page 2
Process Miscellaneous Customer Requests Process Model - Page 3
Process Miscellaneous Customer Requests Process Model - Page 4
Process Miscellaneous Customer Requests Process Model - Page 5
Process Miscellaneous Customer Requests Process Model - Page 6
Process Miscellaneous Customer Requests Process Model - Page 7
Process Miscellaneous Customer Requests Process Model - Page 8
Process Miscellaneous Customer Requests Detailed Process Model Description
1.1 Determine Specific Information Request
1.2 3.4.1.1 Manage Customer Contact
1.3 3.3.1.1 Establish Person and/or Account
1.4 Require Further Investigation
1.5 Determine Type of Service Request
1.6 3.1.3 Manage Sales Campaigns (Future Release)
1.7 3.3.2.1 Start Premise Based Service
1.8 3.3.2.2 Start Non-Premise Based Service
1.9 3.3.2.3 Stop Premise Based Service
2.0 3.3.2.4 Stop Non-Premise Based Service
2.1 Determine Budget Enrollment Request
2.2 3.4.4.1a Enroll in Budget
2.3 3.4.4.1b Enroll in Non-Billed Budget
2.4 3.4.4.2b Renew Non-Billed Budget
2.5 3.4.4.3a Cancel Budget
3.4 Determine Appointment Request
3.5 Schedule Appointment
3.6 5.3.2.1 Manage Field Activities and Field Orders
3.7 Investigate Power Outage
3.8 5.5.3 Manage Outages (Future Release)
3.9 Determine Connection Service Request
4.0 5.3.2.2 Complete Physical Connection/Disconnection (Future Release)
4.1 Determine Meter/Item Request
4.2 5.3.2.2 Complete Physical Connection-Disconnection (Exchange) (Future Release)
4.3 4.2.1.3a Validate Meter Reads
4.4 5.4.4.2 Manage Regular Field Device Testing (Future Release)
4.5 4.2.1.2a Load Meter Reads
4.6 5.6.3.1 Manage Meters
4.7 5.3.2.2 Complete Physical Connection-Disconnection (Removal) Future Release
4.8 Determine Billing Inquiry
4.9 Investigate Customer Bills
5.0 4.2.2.9 Manage Billing Inquires
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